I'm with you on zamplebox, seems like just a huge scam to get money out of people til they get enough income to finally implement what they advertise. When you sign up it openly promises a curated experience based on your flavor profiles, not that they are in beta. Here's my correspondence with their customer service.
TL;DR : Basically I was told nothing they advertise is true and I should be happy that I got 70% off retail for my box of crap. Names withdrawn to not publicly point the finger at a single person.
My Initial E-mail
On Thu, 18 Dec at 7:31 pm , DustinB wrote:
Hi, I received my first box and got all fruit flavors. I especially do not like pineapple or exotic fruits, namely the pina colada type flavors, which I got several of these. I only selected dessert, smooth, sweet, custard, candy flavors on the profile when I signed up.
I went to my account and looked at my flavor profile and it is empty, it apparently did not accept my flavor profile selection at signup. I also attempted to edit the profile just now and my selections are not being saved.
Can you please tell me how to resolve this as I have a box full of flavors and only 2 of them are even remotely close to my flavor profile.
Thanks,
Dustin B
First reply from zamplebox customer service
Hi Dustin,
I completely understand where your frustration is coming from. However, I just want to remind you that our flavor profiles are still in their early beta and are not fully functional. That is why our members that sign up right now have Early Member status and are getting 70% off the retail price of the liquids. We do this to compensate for the inaccurate flavor profiles. This means that you only need to vape 30% of the liquids to break-even. If you vape half the box you're actually saving 20%. This doesn't even include the time you save not having to hunt down new liquids and order them individually from each company.
We are absolutely continuing to improve our flavor profiles and you are in on the ground floor and will be grandfathered in with your low pricing.
Please keep in mind that ZampleBox is a sampling service designed to help you discover new flavors, brands and new tastes that you would have otherwise not tried.
Sincerely,
Name withdrawn
Fellow ZB Family Member
My reply
On Thu, 18 Dec at 11:02 pm , Dustin B wrote:
When is the flavor profile set to be active? I found posts from May that announce the addition of flavor profiles, but they aren't active 7 months later? When I signed up, while it did state it was in beta, still led me to believe it was at least somewhat functional. The only things that are active are the subscription level and nic level, so technically the "flavor" profile is completely inactive since no flavor types can even be chosen. This resulted in me receiving 4 bottles that I absolutely hate, one I don't like, and one that is somewhat ok.
I understand and like the early member pricing marketing aspect, but it is a bit misleading on the current functionality. Can you please give me an idea as to when the flavor profile is set to be active? I'm not trying to complain too much, just voicing concerns over my experience.
Thanks
Next zamplebox reply from another person
Hi Dustin,
Thank you for reaching back out!
Right now, the flavor profile is set on 4 main categories that we go on. Tobacco, Fruit, Menthol, and Dessert.
For example: If you do not like tobacco or menthol we will put together and send you a NMNT box (no menthol/no tobacco).
We say in beta because we want to see what our members are interested in trying! Also we are working on inventory slots so we can eventually cater your box exactly to your flavor profile. Essentially giving you options of what to put in each slot for you box. This unfortunately, does just take time and is a lot more work than we originally thought.
We do not have a set date to this to roll out but the word is we are very close to getting this rolled out!
Hope this helps some and sorry for any confusion regarding your flavor profile. Please let us know if you have any other questions or concerns. Cheers!
Name withdrawn
My next reply
On Fri, 19 Dec at 12:53 pm , Dustin B wrote:
Just cancel my account please. When I signed up your website said I could select the flavors I love and I would have a custom tailored box. I selected the flavors I liked and I received the complete opposite of what I selected. Then I contact you guys and I am told that the flavor profiles are not even active and that the reason I got low pricing is so I could save 70% on juice that I hate. Now you say I can select from 4 profiles, yet there's no way to do that other than contacting you after I receive the first box and find out it's all a lie... But I still have a box full of crap that I apparently got a great deal on.
Final zamplebox reply from yet another person
Hi Dustin,
We are very sad to see you go, but we have cancelled your subscription per your request.
I look forward to seeing you back in the family!
Best regards,
Name withdrawn
ZampleBox Family Representative