Company name:
Vape Juice, Pit Bull Rescue | Hanover, PA
Date of your initial complaint to the supplier:
22 October 2014
How did you contact the supplier?
Email,Phone,Facebook
Ticket number (if you were issued one)
Order ID: 233144935
General nature of complaint:
Shipping Damage
Briefly describe your problem or issue:
Placed order Oct 22nd
Wacky Watermelon $11.99 X 1 = $69.99
(ml: 120 ml glass dropper bottle) +$58.00
(nic: 6)
PitBull Punch $11.99 X 1 = $69.99
(ml: 120 ml glass dropper bottle) +$58.00
(nic: 6)
----------------------------------------------------------------------
Product Total $139.98
They sent the shipment in a small flatrate box. They wrapped one wrap of small bubble tape around the glass bottles.
Received a box of gooey glass. Contacted them 4 times over 3 weeks with no response.
Called them and left messages, posted on facebook and they deleted my post. Emailed them and it went unanswered. My first and obviously my last order. I don't care what their excuse it this was just wrong. Even if their choice was not to replace my product they could have at least responded to me. I order a lot of juice from many vendors. This is a first for me where a company would outright refuse to answer me and then silence me by deleting my correspondence with them. Reported to the BBB and now posting here to let everyone know if they poorly pack your order and it gets broke, expect no compensation at all even if they do not offer any shipping options such as insured delivery. Its glass bottles, perhaps better packing would have avoided this mess.
A friend gave me a sample of their juice and I thought it was great. I wanted to buy my own so I placed a good sized order. They totally destroyed my faith in them as a company.
I wanted to save others from the same trouble I am experiencing now.
Vape Juice, Pit Bull Rescue | Hanover, PA
Date of your initial complaint to the supplier:
22 October 2014
How did you contact the supplier?
Email,Phone,Facebook
Ticket number (if you were issued one)
Order ID: 233144935
General nature of complaint:
Shipping Damage
Briefly describe your problem or issue:
Placed order Oct 22nd
Wacky Watermelon $11.99 X 1 = $69.99
(ml: 120 ml glass dropper bottle) +$58.00
(nic: 6)
PitBull Punch $11.99 X 1 = $69.99
(ml: 120 ml glass dropper bottle) +$58.00
(nic: 6)
----------------------------------------------------------------------
Product Total $139.98
They sent the shipment in a small flatrate box. They wrapped one wrap of small bubble tape around the glass bottles.
Received a box of gooey glass. Contacted them 4 times over 3 weeks with no response.
Called them and left messages, posted on facebook and they deleted my post. Emailed them and it went unanswered. My first and obviously my last order. I don't care what their excuse it this was just wrong. Even if their choice was not to replace my product they could have at least responded to me. I order a lot of juice from many vendors. This is a first for me where a company would outright refuse to answer me and then silence me by deleting my correspondence with them. Reported to the BBB and now posting here to let everyone know if they poorly pack your order and it gets broke, expect no compensation at all even if they do not offer any shipping options such as insured delivery. Its glass bottles, perhaps better packing would have avoided this mess.
A friend gave me a sample of their juice and I thought it was great. I wanted to buy my own so I placed a good sized order. They totally destroyed my faith in them as a company.
I wanted to save others from the same trouble I am experiencing now.