An increasingly common -- and frankly rather annoying -- feature of many commercial websites is the little chat box that pops up in the bottom right corner and asks if you need any help. Security researcher Michael Gillespie has revealed that an Office 365 phishing site is using this live support technique to give its page an air of legitimacy. As BleepingComputer reports, the site isn't particularly convincing, but it seems likely that if scammers see results from this technique they will get better at using it over time. Starting a chat session sees the scammers use social engineering to… [Continue Reading]
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