Ok i can understand but thats still no excuse. This is a business, people paid with there hard earned money for your product prior to even getting it. Its not like your card gets charged the day its on your door step. I was really relying on that juice , I have already spent more money on expensive retail shop juice just to get me by then what I paid for there juice to begin with. So lets see , Im already totaling almost 70.00 including the 38.00 Dr. Crimmy order and its been almost 2 weeks. 70.00 ??? If i new all this would happen I would of never bought from them in the first place regardless how good it is. That 70 dollars literally would of had gotten me everything id need to start my own DIY juice which would of been enough vg/pg and flavoring to last me possibly 6 months. Plus there is no effort what so ever for customer service , I mean they pretty much tell you don't even waste your time even trying on the site lol . If your that backed up I think its time to hire someone to do customer service end of story. Not to mention this is a online company where trust is one of the most important aspects people look for when buying online. Im just tired of excuses for these guys . If it were my company and people paid for my product id work 15 hrs a day if i had to plus weekends to ensure my customers don't have to suffer for my own issues. Now I'm even more worried cuz theres like 8 inches of snow coming down as we speak. I can't wait for more bad weather excuses , that really has nothing to do with them any way !!! unless it was a 2ft blizzard then yeah u can't make it to work for a few days , but even in the 6-12 range typically after 24 hours u can manage to drive again. Ive worked for some shitty companies and they don't give a shit about the roads, they expect u there no matter what. Plus i don't get this whole made to order thing anyway . i think its kinda pointless and makes everyones lives more difficult. In my opinion scrap all that non sense and just make large batches . It would speed time and energy up and help with maintaining flavor consistency . They could keep the DIY flavors but those who want that would have to be the ones to expect a longer wait. But all popular signature flavors should be made prior. And that whole extra flavor shot thing to me is such a gimmick , who wouldn't want more flavor ? seriously ? and the fact they even do that puts u in a position where your thinking well is it going to be bland if i don't get it ? And don't even get me started on steeping , thats the dumbest shit i ever heard and can't stand it for any juice for that matter . When i buy juice or any product ever I want to use it whenever choose to. You don't go into a liquor store and buy a bottle of whisky only to go home and dump it into a oak barrel. E juice isn't even anywhere near that complexity and the reason behind aging. There are extremely effective ways and techniques to speed up that process for e juice. And again even if they preferred to do the old school method, if they just made batches juice would be mixed and blended steeped ready to go the day a order even comes in. No one should have to steep any juice from a manufacturer , thats the whole point of buying it in the first place especiallyyyyy for those prices , I'm paying you to do all the work and have that shit pristine the day i buy it , i mean am i making sense here ?