Unified communications (UC) refers to a technology whereby a number of different communication media or platforms are connected and accessed as if they were a single entity. In practical terms, this enables businesses to employ a less fragmented approach to communication, allowing them to access and manage their internal and outward comms more easily. The breadth of applications covered by unified communications is relatively wide and growing to accommodate new methods of interaction. UC may incorporate email, instant messaging, smartphones, landlines, fax and social media outlets. Unified communications tools are also capable of handling both audio and video content, which… [Continue Reading]
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