Madvapes will not be doing a repair for you.. all they do is process the information. verify ( I had to send them a video showing the problem) and then send you a replacement. I Finally got my Alien replacement. 3 months and 2 days after contacting them. What really irked me was the way they did their business. When after a couple months had passed and I'd gotten no response I resigned myself to having been screwed. I looked to see if others may have reported them to the Better Business Bureau which indeed they had. I found their reposes to those complaints to be pretty lame. Mostly it was like "...don't yell at us, we can't replace units till SMOK sends them to us..." I cal that lame because what they could and SHOULD have done is have the decency to at the very least send a confirmation; like you know.. hey we got your info. They did not do that however. In spite of numerous calls and emails to them I hears nothing back at all until getting a message one day saying they didn't have a unit in the color I'd had and offered me alternatives.Update! It's Oct and I'm still waiting. With that being said, I've never had a hard time getting through to Modvapes. They answer every time. I have purchased another Alien because I loved my first one. When I get that back, I have to send this one in. The silver part popped out where you charge it. Now I can't charge from the mod itself
Just a lousy way of doing business.