So I placed an order for some coils the other day, never got a confirmation but I did have the PayPal receipt, and I couldn't log in to my account either. Emailed customer service, sent me a tracking # and gave me the email address I had given when i registered. Turns out I had mistyped the email address. Its not an actual valid email address, I verified that so no worries there. So far that one little niggle and this vendor has been superb. Shipped from the us warehouse, might take a little bit but I will never blame a vendor for the slowness of our postal system. Now I will verify the authenticity of the coils when I get them (aspire), I knowingly bought clones on ft once and they tasted like crap. As long as these are authentic that's definitely a plus 1 for this vendor.