Almost a third of US consumers (31 percent) think they are at risk of fraud when contacting a brand's customer service department, with 47 percent saying it's because they have to share personal information with a customer service agent. In another report released for International Fraud Awareness Week, the Sitel Group and CallMiner have looked at consumers' experience and concerns around customer service fraud, voice assistants and information security. The report finds that 86 percent of Americans think brands could do more to protect customer information and prevent customer service fraud, and 28 percent don't trust that the brands and companies… [Continue Reading]
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