Become a Patron!

Kudos to Element Vapes

DonBaldy

Platinum Contributor
Member For 4 Years
Not sure exactly where to put this, but I'm sure a mod will correct me.

I see enough posts saying how bad Element is that they should receive the praise when they do well. First I've ordered from Element quite a bit and have NEVER had the slightest issue. There's a first time for everything. Placed an order on Nov 3rd which was a Sunday. Didn't expect anything until Monday or maybe Tuesday. Monday afternoon comes and I received the email about the item shipping. I know that this is just when the shipping label was created. Tuesday evening I check tracking and it says "shipping label created not yet received buy USPS". No biggie. Wednesday evening same thing. Come Thursday and same thing. This is highly unusual from my experience with Element. Send them an email politely asking if there was a problem causing the delay. They replied within a few hours stating that they were experiencing a higher than normal sales volume and that was causing delays. Completely understandable as that is common right now with everyone prepping. They said that they were going to credit my account about $8, essentially refunding the shipping charge. Now we are talking a delay of 4 days. Not exactly the month which has become normal for Fasttech. They certainly didn't have to refund me anything. I was looking for any refunds or free shit. SO kudos to Element for stepping up even though the delay (IMO) is well within acceptable time frame.
 

SnapDragon NY

Senior Moderator
Staff member
Senior Moderator
VU Donator
Diamond Contributor
Press Corps
Member For 5 Years
VU SWAT
I like Element Vape as well- I have had no issues with them on any of my orders.Nice to see a positive review!
Glad that they were able to fix your problem!

:shades:
 

lordmage

The Sky has Fallen. the End is Here.
Staff member
Senior Moderator
VU Donator
Gold Contributor
ECF Refugee
Member For 5 Years
let me also add that element vape has always done me right yes sometimes there are delays in responses but that is not there fault they always made it right.

i've only had to contact once due to holiday stocking it was delayed so i waited for free shipping.
 

bikerboogieman

Silver Contributor
Member For 1 Year
Not sure exactly where to put this, but I'm sure a mod will correct me.

I see enough posts saying how bad Element is that they should receive the praise when they do well. First I've ordered from Element quite a bit and have NEVER had the slightest issue. There's a first time for everything. Placed an order on Nov 3rd which was a Sunday. Didn't expect anything until Monday or maybe Tuesday. Monday afternoon comes and I received the email about the item shipping. I know that this is just when the shipping label was created. Tuesday evening I check tracking and it says "shipping label created not yet received buy USPS". No biggie. Wednesday evening same thing. Come Thursday and same thing. This is highly unusual from my experience with Element. Send them an email politely asking if there was a problem causing the delay. They replied within a few hours stating that they were experiencing a higher than normal sales volume and that was causing delays. Completely understandable as that is common right now with everyone prepping. They said that they were going to credit my account about $8, essentially refunding the shipping charge. Now we are talking a delay of 4 days. Not exactly the month which has become normal for Fasttech. They certainly didn't have to refund me anything. I was looking for any refunds or free shit. SO kudos to Element for stepping up even though the delay (IMO) is well within acceptable time frame.


That is great!!! I also recieved a $8 dollar credit due to the slow shipping time from my order. I emailed them over the weekend and they responded within an hour or so offering me the credit. All I inquired about was when they anticipated my order would ship, wasn't upset nor did I ask for anything. Outstanding customer service. I just ordered 2 more Solomon 3's for my prep stash and used the credit to bring the cost down. They have been great with all my orders thus far and will continue to get my business.
 

Rhianne

Diamond Contributor
Member For 2 Years
ECF Refugee
I ordered a Yihi SX Mini from them a few days ago and shipping wasn’t happening. They then emailed me that they were out of stock on it, and offered me a refund or credit.

Very cool of them, imho. I took the refund. Just hope it goes through no problem, but I don’t see why it shouldn’t.
 
Last edited:

VU Sponsors

Top