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taken from @Smoant - news should be posted up here as well in particular please read last update in bold, the devices might not have been isolated to just 101
Bear you guys have done the right thing here please keep us updated especially if you manage to isolate the problem to a small range of products
From Bear on reddit...
“I just wanted to take a moment and address the issue that some of you have heard about. There was a small batch of Smoant Battlestars that were sent to 101Vape around the middle of December that had some issues. With their help and the help of their customers we have isolated the affected customers and have begun working with 101Vape to have the affected devices replaced. This mistake is in no way a fault of 101Vape and I just want to make sure that is clear. As soon as they were aware of the issue they took the necessary steps to help us correct it.
I just wanted to assure you that the quality of our products at Smoant is of paramount importance and although mistakes do happen, we feel that it is how those mistakes are handled which shows the true character of a company.
101Vape has already reached out to all of their customers that were affected but if you have any questions or concerns about Smoant or the Battlestar I will do my best to answer them.
You can also contact 101Vape here: https://101vape.com/contact-us
or Smoant support here: [email protected]
Have a great day and happy vaping!
~ Bear
Update: the recall had been expanded to anyone with the issue. If your Battlestar fires at full power instead of the wattage on the screen, please email [email protected] with your receipt for a replacement.”
https://www.reddit.com/r/electronic...1vape/?utm_source=amp&utm_medium=comment_list
Bear you guys have done the right thing here please keep us updated especially if you manage to isolate the problem to a small range of products
From Bear on reddit...
“I just wanted to take a moment and address the issue that some of you have heard about. There was a small batch of Smoant Battlestars that were sent to 101Vape around the middle of December that had some issues. With their help and the help of their customers we have isolated the affected customers and have begun working with 101Vape to have the affected devices replaced. This mistake is in no way a fault of 101Vape and I just want to make sure that is clear. As soon as they were aware of the issue they took the necessary steps to help us correct it.
I just wanted to assure you that the quality of our products at Smoant is of paramount importance and although mistakes do happen, we feel that it is how those mistakes are handled which shows the true character of a company.
101Vape has already reached out to all of their customers that were affected but if you have any questions or concerns about Smoant or the Battlestar I will do my best to answer them.
You can also contact 101Vape here: https://101vape.com/contact-us
or Smoant support here: [email protected]
Have a great day and happy vaping!
~ Bear
Update: the recall had been expanded to anyone with the issue. If your Battlestar fires at full power instead of the wattage on the screen, please email [email protected] with your receipt for a replacement.”
https://www.reddit.com/r/electronic...1vape/?utm_source=amp&utm_medium=comment_list