Update.
From Roadster, the purported owner of Fasttech:
OneBadwolf, I quickly looked in to the other issues you mentioned, specifically the return policy and stock in/out issues.
I hope this is the case you were referring to, but the return policy issue dubbed "return denied" was due to a bad staff, who incidentally got fired before that complaint was posted in the forums. The staff simply was not following our guidelines and stated policies. She was just putting out random responses. The CS team has taken steps to prevent this in the future, but ultimately the people on our end need to be better.
Again, thank you for your response. Noel also used the word random to describe the CS response. However, I was told twice in a row by two different CS staff, on two different products
OneBadwolf: I totally overlooked that you were the OP of the recent "return denied" issue.
Yes there were two persons involved. The first person was the one who has since left us, that I mentioned about. The second staff, after picking up that support ticket, "only read" the last few responses in the thread, and quickly came to the assumption that the previous person was correct.
These are totally bizarre problem relating to people's way of work. They need to be and will be addressed.
Explanation works. Except for the fact that they were two seperate tickets. The second CS rep was never involved with the fisrt ticket. I just checked.
From Jenny Customer Service. ( I guess Roadster didn't want to chat anymore)
Hello, OneBadwolf. I just checked your tickets Q022***CLK and Q051***NCL, I confirm that the CS staff of the second ticket was never involved in the first ticket. Actually, the second staff should check the first ticket, so she wouldn't make mistakes in her first reply.
I told the CS team to check related tickets for the same/similar issue so they may know more details about the problems and save customers' time to explain it again. Thus they can provide a proper solution sooner. In addition, I was involved in your first ticket and I was promised that the replacement will be authentic, but it is not. I apologize about my mistakes.
Thank you for the honest response Jenny. Just to be clear, they were two seperate orders.
Hello, OneBadwolf. Yes, I realized that the two tickets are for two different orders. But they have the same problems. We apologize again about this.
Thank you.
Thread can be read in its entirety
https://www.fasttech.com/forums/vapers/t/2150813/account-security-enhancements-got-edited/3
End result? Fasttech still has yet to fix the situation. I agreed to a $2 credit for $40 of useless fake shit, from 3 items in 2 seperate orders going back to Feb,and they still haven't even bothered to follow through on it.